PAYMENTS:
Q: What kind of payments do you accept?
A: We accept all major Credit/Debit Cards (American Express, Mastercard, Visa, PayPal, Venmo, Shop Pay, Google Pay, and Apple Pay.
Q: I’m old school. Can I place an order over the phone?
A: Absolutely! Since we are small staffed, we’d prefer our customers to place their order online, but if you have difficulty with the checkout process, we’ll be more than happy to assist you!
Q: My credit card was declined. Can you help?
A: Typically, a credit card will decline for one of several reasons (the billing address in not correct, the CVV (security code) is incorrect, the number is not entered correctly, or the card has reached its limit). Try again, and if it still declines, it would be best to contact your bank or credit card company.
DELIVERY & SHIPPING:
Q: Where do you ship to?
A: We ship to the lower 48 states.
Q: What shipping carriers are used?
A: Most of our products will ship via FedEx Ground and UPS. Smaller items typically arrive via USPS. Heavy LTL Freight is delivered by FedEx or other large freight trucking companies.
Q: How quickly will I receive my order?
A: Most orders ship within 5-7 business days (usually sooner!).
Q: What about made-to-order and custom orders? How fast will I get it?
A: It depends on your product. For example, our luxury bedding, leather pillows, throws, ponchos, etc. is expertly handmade in the USA and the lead time is 1.5-2 weeks. Furniture – 4-6 weeks. Wooden Flags – 4-6 weeks. Metal Wall Décor – 2-3 weeks. Please look at the product description and you will see approximately how long the item needs for lead time.
Q: Can I track my order?
A: Absolutely! Once the product ships, we fulfill your order and the tracking # will be sent to you by our system. *NOTE: It is important to enter your email address when checking out so that you will receive your tracking #.
Q: How much is shipping?
A: Depending on the order amount, our shipping varies from $9.95 to $13.95. You will receive Free Shipping on orders over $99! Heavy and oversized items that need to be shipped via large freight trucks do not qualify for free shipping. We will contact you with a shipping quote for furniture and large items that ship LTL for your approval before we process your payment.
Q: I only received a few things. Where’s the rest of my order?
A: We partner with numerous suppliers. If you placed an order for products that have two or more manufacturers, then each item will ship from different warehouses. If a made-to-order item is ordered in conjunction with ready made items, it will, of course, take the amount of lead time listed on the product page for that item to be received.
Q: I didn’t receive my order. What now?
A: We want you to receive your item! Please check the product page to ensure that you have given it the correct amount of lead time. If enough time has passed, please contact us!
Q: Why didn't I receive an order confirmation email?
A: Sometimes business emails get sent to the spam folder. Please try looking for it there, but if you can't find it, we'll be happy to resend it to you.
Q: What if I won’t be home for the delivery?
A: If you are concerned about "porch pirates", we would suggest leaving a note for your mail carrier to hold it at the PO for you to pick up or for them to redeliver. For FedEx and UPS deliveries, you may want to ask a neighbor or friend to retrieve and hold your package until you get home. If your delivery is for furniture or a large freight item, please work out a day/time with the driver scheduled to deliver your order when they call you. Please read our Shipping Policy here.
Q: I've ordered furniture. A large truck cannot get into my drive and/or have room to turn around. What do I do?
A: We have a solution to this! Please notify us and we will see to it that your furniture or large item can be delivered.
ORDERS:
Q: Can I cancel my order?
A: Possibly if you alert us quickly. Your order is immediately placed with our suppliers once received. Please read about our Cancellation Policy here.
Q: My order was damaged/broken. What do I do?
A: This has been a very rare thing for us, but in the unlikely event that your order was damaged or broken, please take photos of it and notify us immediately. If merchandise is defective or damaged during shipping, we will replace the merchandise at no cost to the buyer. Again, please contact us within 24 hours of receipt of your order. We want our customers happy!
Q: My order has been cancelled/refunded. When do I get my money back?
A: If we cancel or refund your order, you should immediately receive a notification stating that. Depending on your payment method, your bank/card services/PayPal etc. should place your money back into your account within 5-10 business days. If you haven’t seen it within that time, you will need to call your bank, credit card service, or whatever method you paid with to enquire about your refund. Everything will have been done on our end.
Q: Can I place custom wooden flag orders?
A: Absolutely! Businesses, Federal Buildings, and the Military have ordered flags as large as 8'x4' custom flags with the most recent being our Border Patrol. Script can be added as well. Just let us know your need and we'll give you a quote.
Q: Can I get a discount on a bulk order?
A: Absolutely! We love to bargain shop ourselves! If you are in the Commercial, Hospitality, or Interior Decorating industry, or simply have a lot of furniture and items to order for your new residential home, please reach out to us to let us know. We'll work to make the best deal possible for you!
PRODUCTS:
Q: What if I don’t like the color? Can I exchange it?
A: Please visit our Refund Policy page to learn about refunds and/or exchanges here.
Q: Do you offer American Made products?
A: You bet we do! We’re a small business and love having the opportunity to support other USA businesses that offer beautiful, quality handmade products that are heirloom quality.
Q: What products do you carry that are USA made?
A: We have a large selection of products from talented USA artisans! All Luxury Bedding items by Wooded River (Bedding, Pillows, Throws, Christmas Stockings, Ponchos, Capes), all Luxury Lodge/Cabin Furniture by their sister company, Fireside Lodge Furniture, all Wooden Flags, Antler Chandeliers (faux and authentic), Wagon Wheel Chandeliers, all Metal Artwork, Vanity Lights, Outdoor Furniture, Weathervanes, Wrought Iron Beds, and Fire Pits.
Q: How do I leave a product review?
A: First, we Thank You for wanting to! We love getting feedback from our customers. It helps us as a small business and helps those shopping making decisions when ordering products. Simply go to the product page of the item you ordered, scroll down until you see some stars and a box that says, “Write A Review”, then write your review and upload a photo if you wish! Please make sure your rate your product and experience. We value your feedback and hope your experience with us is a great one!
Q: How can I know when a product is back in stock?
A: If an item you would like is out of stock, click the “Notify Me” button to enter your email address. Once the product is restocked, our system will instantly send you a notification.
Q: How can I contact support?
A: You are always welcome to contact us with questions or concerns you may have about your order. You can message us with your contact info on our website, call our toll free phone number 1-800-317-0882, or you may email us at info@ozarkcabindecor.com. Please leave your name, call-back phone number, and a brief description on what you need help with and we'll be more than happy to get right back to you! Again, we're small, so we may not can answer when you call, but be assured if you leave a message, we will call you back ASAP.
* Our phone hours are M-F 9:00 a.m. - 5:00 p.m. Central Standard Time.
We are always adding new products, so check in often to see what's new!
"Make Your Cabin Cozy!"